Splits Support

Splits — Support

Need a hand with Splits? You're in the right place.

Contact

Email thethryveapp@gmail.com and I'll get back to you as soon as I can — usually within a couple of days. Splits is made by one person, so you're talking directly to the developer.

When reporting a bug, it helps a lot to include:

- Your iPhone model and iOS version
- What you were doing when it happened
- A screenshot, if the problem is visible

You can also reach me straight from the app: Settings, then Contact me, which pre-fills an email with your device details attached.

Common questions

Splits shows no runs.
Splits reads workouts from Apple Health. Check iOS Settings, Privacy & Security, Health, Splits and make sure workout and heart-rate access is turned on. If you record runs with a third-party app or watch, confirm that app is saving workouts to Apple Health.

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Some insights say they need more runs.
That's by design. Splits only shows a finding once it clears a confidence bar on your own data — comparable runs, training links, and heat sensitivity sharpen as your history grows. Nothing is broken; keep running.

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My runs have no heart-rate data.
Splits still analyses distance, pace, elevation, and conditions. Heart-rate-dependent views (zones, effort comparisons) will honestly say the data isn't there rather than guessing.

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How do I restore my purchase?
Open the paywall and tap Restore Purchases, signed in with the same Apple ID you bought with. Subscriptions are managed in your App Store account settings.

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Where is my data stored?
On your iPhone. Splits has no accounts and no server — see the privacy policy for the full picture.

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How do I delete my data?
Delete the app. There's no server-side copy, so that's genuinely it.